Company Name*
Customer Name
Email Address
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Please use 10 (strongly agree)
through 1 (completely disagree) as the rating system
for the questions in which your rate FMC Technologies
and our products.
Customer Service
FMCTI staff is helpful and
professional
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Call back response time, FMCTI returns
phone calls and responds to emails in a timely manner
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Parts orders are processed efficiently
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
All details of a parts or service order
are communicated effectively
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Requests for quotes are responded to in
a timely manner
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Expediting questions and issues are answered
and resolved in a timely manner
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
FMCTI staff is knowledgeable and familiar
with FMCTI products and services
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Comments
Parts & Service
Prices for Parts and Service are reasonable
and within industry standards
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Parts scheduled delivery date met your
expectations
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Parts actual delivery date met your expectations
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Parts are reliable
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Parts packaging and shipping methods met
your expectations
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Parts repairs were completed in a timely
manner
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Quality of repaired parts met expectations
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Warranty assessments by FMCTI were reasonable
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Comments
Technical Support
FMCTI Technical support staff is knowledgable
and professional
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
FMCTI Technical support staff provide
solution(s) to your problems
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Call back response time, FMCTI Technical
support returns phone calls and responds to emails in
a timely manner
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
After hours technical support calls are
responded to in a timely manner
10 - Always True
9 - Almost Always True
8 - Mostly True, at least 80% of the time
7 - Mostly True, at least 70% of the time
6 - True Sometimes, slightly more than half
5 - True Half the Time
4 - True Sometimes, but less than half
3 - Rarely True
2 - Almost Never True
1 - Never True
Not Applicable
Comments
